Refund policy
50 Shades of Lace Return & Exchange Policy
At 50 Shades of Lace, customer satisfaction is important to us. Please review our return and exchange policy carefully before placing your order.
- Hair Products Due to hygiene and health considerations, wigs and hair bundles cannot be returned or exchanged if they have been:
- Unsealed or removed from their original packaging.
- Worn, installed, or altered.
- Washed, dyed, bleached, or chemically treated.
- Cut, customized, or otherwise changed.
2. Incorrect or Defective Items If you receive an incorrect or defective item, please contact us as soon as possible with your order number and clear photos of the issue so we can review your concern and arrange an appropriate resolution.
3. Before Ordering Please carefully review your selected length, texture, lace size, density, and other product details before completing your purchase.
If you are unsure about a product, please contact us before ordering. We will be happy to assist you.
4. Contact Us For return or exchange enquiries, please contact 50 Shades of Lace through our official WhatsApp or Facebook customer service channels.
We reserve the right to review each request in accordance with applicable consumer protection laws.